We got several reports from users were they were unable to list the processes running on a remote system.  When trying to list them via Servers Alive they received as error:

"Error getting the process information from <name>

 ERR: -1

"

Some of our users were able to solve this by making the following registry change on the system being monitored.

Hkey_local_machine/system/currentcontrolset/services/perfproc/performance/dissable performance counters



change the value from 1 to 0

For others is were the prefproc and remoteaccess counters that were disabled, you can enabled them using the EXCTRLST.EXE tool from the Windows Resource Kit. http://download.microsoft.com/download/win2000platform/exctrlst/1.00.0.1/nt5/en-us/exctrlst_setup.exe

For others some of the counters were corrupt, this technet article (http://technet.microsoft.com/en-us/library/bb490926.aspx) talks about a tool that helps you restore them. (lodctr /R:) - for remote access the file is rasctrs.ini